Independent Dispatch, Inc. Privacy Policy

INTRODUCTION

Independentdispatch.com, owned by Independent Dispatch, Inc., an Oregon corporation (“Independent Dispatch“), respects your privacy. Your visit to this website is subject to this Privacy Policy and its Terms and Conditions. When this Policy mentions “Independent Dispatch”, “we”, “us”, or “our,” it refers to Independent Dispatch and to the website Independentdispatch.com (the “Site”).

This Privacy Policy describes the type of personal information we collect on the Site, the ways we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information, as well as how you can reach us to update your contact information, remove your name from our mailing list, or ask us any questions you may have about our use of your personal information. It explains how you may elect to stop receiving communications about our products and services. It also contains additional information for California residents.

This Privacy Policy governs only information provided to us. If you link to another website from this Site, you are subject to the privacy policy applicable for that website and we recommend that you also review that privacy policy.

1. INFORMATION WE COLLECT AND HOW WE USE IT

You may choose to provide us with personal information when you visit our Site. For example, you may be asked to provide your name, email address, mailing address, telephone number and company name. If you would prefer that we not collect any personal information from you, please do not provide it to us.

2. OUR USE OF PERSONAL INFORMATION

a. Marketing Emails
If you choose, we may use the information you provide us to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information (“Emails”). If you elect to receive them and later decide that you would no longer like to receive these Emails, please see the Deactivate or Change Your Status section below.

b. Text Messages
If you choose, you may provide your mobile phone number to us to receive text message alerts containing product, event and promotions information (“Text Messages”). There is no fee from us to receive Text Messages, but your mobile service provider may charge for you to send and/or receive text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider. If you elect to receive Text Messages and later decide that you no longer want to receive Text Messages, please see the Deactivate or Change Your Status section below.

c. Communications to Serve You
If you have provided us with your contact information, we may provide you with service-related announcements by email or direct mail concerning the Site, contact you regarding your customer service requests or questions, or about your order. For example, registered users may receive a welcoming Email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we want to offer our customers.

d. Special Events, Questionnaires and Surveys
On occasion, we may distribute questionnaires, surveys, or messages about special events. Specific rules may apply to these promotions that explain how any personal information you provide will be handled. We urge you to review any rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy.

3. TECHNOLOGY THAT ALLOWS US TO CUSTOMIZE YOUR EXPERIENCE ON OUR SITE

We use various technologies to collect information about your visit to our Site and to enhance and customize your experience on our Site. For example, we may collect the numerical Internet Protocol (IP) address identifying your computer or device, which may indicate your geographic location. In some instances, we may use these technologies in combination with the personal information you provide on the Site. This technology may provide us with a variety of information, such as whether you have visited our Site before. It also may enable you to save your preferences. Each technology is explained below.

a. Web Beacons and Tracking Links
Web beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our Site. They are often used in combination with cookies and are often not visible to the user of the Site. Web beacons may relay information to third parties such as our service providers and may be used to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our cookies (see “Cookies” section below), then you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features.

b. Cookies
The Site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of a cookie is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the Site, the information you previously provided can be retrieved, so you can easily use features on the Site that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Site.

We may use third-party advertising companies to serve ads when you visit our website. These companies may use non-identifying information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you.

4. INFORMATION WE SHARE AND WITH WHOM WE SHARE IT

We will not provide your personal information to third parties for their use in marketing their products or services. In addition, we do not sell or otherwise disclose personal information about our Site visitors, except as provided below:

a. Third Parties
We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include credit card companies, data analysis firms, customer support specialists, email vendors, and web hosting companies. Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by that third party for their own purposes and in accordance with their own policies.

b. Compliance With Law and Fraud Protection
We may disclose any information we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when we believe, in our sole discretion, disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.

5. CHILDREN’S PRIVACY

This Site does not knowingly collect information from children under the age of 13. This Site does not wish to collect information from children under 13 years old. By registering with this Site, you certify that you are not under the age of 13 years. If a user indicates their age as under 13, then their personally identifiable information will automatically be removed from the Site database and will not be retained.

6. HOW WE PROTECT PERSONAL INFORMATION

We maintain reasonable safeguards for this Site to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the site. If you have any questions about security at our Site, please send an email to privacy@independentdispatch.com

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Unfortunately, the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.

7. UPDATES TO OUR PRIVACY POLICY

We may modify this Policy from time to time. When we make changes to this Policy we will post a link to the revised Policy on the homepage of our Site. You can tell when this Policy was last updated by looking at the date at the top of the Policy. Any changes to our Policy will become effective when we post the revised Policy on the Site. Use of the Site, any of our products and services, and/or providing consent to the updated Policy following such changes, constitutes your acceptance of the revised Policy then in effect.

8. ACCESSING, CORRECTING, AND DELETING YOUR INFORMATION

You can review, change, or delete your personal information by following the instructions in the Contact Information section below. Whenever you submit a request to update your information in any way, we will honor your request within two (2) weeks and will inform you of the status.

In some jurisdictions, applicable law may entitle you to request certain copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible). To request copies of your personal information, please contact us using the instruction in the Contact Information section below.

California residents may have additional personal information rights and choices. Please see the Privacy Notice for California Residents below for more information.

Nevada residents who wish to exercise their Site opt-out rights under Nevada Revised Statutes Chapter 630A may submit a request by following the instructions in the Contact Information section below. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

To change your profile and preferences or deactivate your participation in the service, you may:

  • Send an email to Privacy@independentdispatch.com and ask to unsubscribe.
  • Write to Independent Dispatch, Inc. 214 NE Middlefield Road, Portland, OR 97211, Attn: Privacy.
  • Call 503-285-4251 and ask for Digital Support with any other questions you may have.
  • Note: It may take up to 48 hours for us to process your request and any email communications in the queue before your decision to deactivate will still be sent to you.

9. COMMENTS; CONTACT INFORMATION

If you have any questions, comments or concerns about our privacy practices, please contact us by email at privacy@independentdispatch.com.

If you have questions or comments about this Privacy Policy, the ways in which we collect and use your information described here, your choices and rights regarding such use, or wish to exercise your rights under California or Nevada law, please contact us by email or mail at:

Independent Dispatch Inc.
214 Middlefield Road
Portland, Oregon 97211
503-285-4251
800-826-0430
privacy@independentdispatch.com

 

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This Privacy Notice for California Residents supplements the information contained in Independent Dispatch’s Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.

  • Information We Collect. Our Site collects information that identifies, relates to, describes, references, is capable of being associates with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, independentdispatch.com has collected the following categories of personal information from its consumers within the last twelve (12) months:

 

Category

Examples

Collected

A. Identifies

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.

Yes

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

Yes

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information.

Yes

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Yes

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

No

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer’s interaction with a website, application or advertisement. 

Yes

G. Geolocation data.

Physical location or movements.

No

H. Sensory Data

Audio, electronic, visual, thermal, olfactory, or similar information.

No

I. Professional or employment-related information

Current or past job history or performance evaluations.

No

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 24 C.F.R. Part 99)).

Education records directly related to a student maintained by an education institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information or a student disciplinary records.

No

K. Inferences drawn from other personal information.

Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

No

  • Personal Information Exceptions. The term “personal information” does not include:

    1. Publicly available information from government records.

    2. Deidentified or aggregated consumer information.

    3. Information excluded from the CCPA’s scope, like:

a. health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trials;

b. personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

 

  • Source Category Identification. We obtain the categories of personal information listed above from the following categories of sources:

    1. Directly from you. For example, from forms you complete or services you purchase.

  • Use of Personal Information. We may use or disclose the personal information we collect for one or more of the following purposes:

    1. To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a quote or ask a question about our services, we will use that personal information to respond to your inquiry.

    2. To process your requests, purchases, transactions, and payments and prevent transactional fraud.

    3. To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

    4. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

    5. As described to you when collecting your personal information or as otherwise set forth in the CCPA.

    6. To evaluate to conduct a merger, divestiture, restricting, reorganization, dissolution, or other sale or transfer of some or all of Independent Dispatch’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Site users is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

  • Sharing Personal Information. We may disclose your personal information to a third party for a business purpose, such as payment processing. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

    We share your personal information with the following categories of third parties:

    1. Payment processors.

    2. Data aggregators.

  • Disclosure of Personal Information for a Business Purpose. In the preceding twelve (12) months, Independent Dispatch has disclosed the following categories of personal information for a business purpose:

    1. Category A: Identifiers.

    2. Category B: California Customer Records personal information categories.

    3. Category C: Protected classification characteristics under California or federal law.

    4. Category I: Professional or employment-related information.

    5. Category K: Inferences drawn from other personal information.


      We disclose your personal information for a business purpose to the following categories of third parties:

    6. Payment processors.

    7. Service providers.

  • Sales of Personal Information. In the preceding twelve (12) months, we have not sold personal information. We do not sell personal information.

  • Your Rights and Choices


The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

  • Access to Specific Information and Data Portability Rights. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising, Access, Data Portability, and Deletion Rights), we will disclose to you:

    1. The categories of personal information we collected about you.

    2. The categories of sources for the personal information we collected about you.

    3. Our business or commercial purpose for collecting or selling that personal information.

    4. The categories of third parties with whom we share that personal information.

    5. The specific pieces of personal information we collected about you (also called a data portability request).

    6. If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

a. sales, identifying the personal information categories that each category of receipt purchased; and

b. disclosures for a business purpose, identifying the personal information categories that each category of receipt obtained.

We do not provide these access and data portability rights for B2B personal information.

  • Deletion Request Rights. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

    We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

    1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

    2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

    3. Debug products to identify and repair errors that impair existing intended functionality.

    4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

    5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).

    6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.

    7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

    8. Comply with a legal obligation.

    9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

      We do not provide these deletion rights for B2B personal information.

  • Exercising Access, Data Portability, and Deletion Rights. To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by emailing us using the instruction outlined in the Contact Information section above.


    Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.


    You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

    1. Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative of the person whom we collected personal information from; and

    2. Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

  • Response Timing and Format. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.


    Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

    We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  1. Deny you goods or services.

  2. Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

  3. Provide you a different level or quality of goods or services.

  4. Suggest that you may receive a different price or rate for goods or services or different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participate in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Other California Privacy Rights

California’s “Shine the Light” law (Civil Code Section §1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us using the Contact Information instructions above

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