PlayCreation designs, installs, and maintains commercial playground equipment exclusively in the Northwest region. For years, the manufacturer they represent selected and managed the carriers, giving PlayCreation limited visibility into the cost, timing, or transportation equipment used. Delays often disrupted the installation schedules, and the bulky playground components often showed up on trucks ill-suited for jobsite delivery. That’s when the company turned to Independent Dispatch.

IDI took full ownership of each shipment, coordinating directly with both the vendor and the delivery site to ensure equipment arrived on time, in the right order, and in the right condition. The IDI team transitioned from a freight mix of unreliable options to more predictable and cost-effective solutions that minimized damage, lowered costs, and made unloading at jobsites – often in residential areas – far more efficient.

What started two and a half years ago as a solution for one logistics challenge has evolved into a trusted relationship. PlayCreation was even recognized by the manufacturer as the top representative in the nation for transportation customer satisfaction – a recognition they proudly credit to their partnership with IDI.